Privacy Policy

Cookies

Cookies may be disabled through your web browser settings; however, this may impact the usability of the site, particularly our online shop. Google Analytics data collected is automatically deleted after 14 months.

Personal Information

Personal information is collected by The Woodsmith's Store Ltd (trading as Woodsmith) for the purposes of purchasing products from our online shop, booking Woodsmith courses, or subscribing to the Woodsmith mailing list. Visits to the Woodsmith website automatically provide us with your IP address and User Agent (web browser software) information, including version.

Information you enter is used primarily for shipping orders and sending course-related information. Your email address is used to provide immediate confirmation of orders and course bookings. Additionally, email addresses are used to request customer feedback regarding purchased products and courses attended.

Your email address may also be stored by Woodsmith for the purposes of tracking abandoned shopping baskets and sending related email reminders (for which you may opt out). Our mailing list requires an email address to receive updates; unsubscribing from this list is under your control, with instructions provided upon sign-up.

We do not disclose personal information to third parties, other than as required to fulfil your order, except when cooperating with law enforcement agencies to identify persons involved in illegal activities. Information may be disclosed even without a subpoena or court order if we have reasonable grounds to believe that illegal activity is conducted through our services.

Under UK tax law, The Woodsmith's Store Ltd is required to retain basic personal information (name, address, contact details) for at least 6 years, after which it will be securely destroyed.

You may request to view your stored personal information at any time, request corrections, or, under certain circumstances, request deletion where there is no lawful basis for us to continue processing it.

Customer Reviews

Customer reviews may be indexed by third-party search engines; consequently, customer names provided in reviews may appear in search results (e.g., Google). You have the option to use an alias or pseudonym when leaving reviews.

Marketing

We use tracking technology to monitor activity on our website and collect certain anonymised information. This allows us to understand website traffic and how visitors interact with our content. You may opt out of this tracking by disabling cookies in your browser.

External Links

Our website may occasionally contain links to other sites. The Woodsmith's Store Ltd is not responsible for the privacy practices, actions, or content of external websites.